"Just" Engineering Culture

A just culture is one where organizations and their people value resilience and improvement. It is one where leadership and their people can admit mistakes, accept failure, and jointly feel accountable to learning and improving. This track will provide practices and processes that demonstrate how both psychological safety and safety engineering can lead to higher quality software and happier teams. It will talk about moving beyond just blameless postmortems and retrospectives to building a culture where folks are rewarded for being the messenger. Topics will include incident management techniques, risk management practices, and learning practices.

From this track

Session Engineering Culture

Generous, High Fidelity Communication Is the Key to a Safe, Effective Team

Monday Dec 5 / 09:00AM PST

A team's ability to communicate effectively and disagree productively is directly related to its resilience towards incidents and interruptions.

Speaker image - Denise Yu
Denise Yu

Engineering Manager and Rubyist

Session Engineering Culture

Recipes for Blameless Accountability

Monday Dec 5 / 10:10AM PST


Speaker image - Michelle Brush
Michelle Brush

Engineering Manager SRE @Google

Session Engineering Culture

How Did It Make Sense at the Time? Understanding Incidents As They Occurred, Not as They Are Remembered

Monday Dec 5 / 11:20AM PST

When we encounter undesirable outcomes, there is a natural instinct to look back, find something that went wrong, and fix it.

Speaker image - Jacob Scott
Jacob Scott

Staff Software Engineer @stripe

Session Engineering Culture

Reckoning with the Harm We Do: In Search of Restorative Just Culture in Software and Web Operations

Monday Dec 5 / 12:30PM PST

“Psychological Safety” and “Blameless” postmortems are not enough. We’ve heard that we need a “Just Culture” but does that matter if your people are “stressed, exhausted, depleted, spent, drained”?

Speaker image - Jessica DeVita
Jessica DeVita

Sr. Software Engineering Manager - SRE @Microsoft


Monday Dec 5 / 09:00AM PST


Track Host

Michelle Brush

Engineering Manager SRE @Google

Michelle Brush is a math geek turned computer geek with over 20 years of software development experience. She has developed algorithms and data structures for pathfinding, search, compression, and data mining in embedded as well as distributed systems. In her current role as an SRE Manager for Google, she leads teams of SREs that ensures GCE's APIs are reliable. Previously, she served as the Director of HealtheIntent Architecture for Cerner Corporation, responsible for the data processing platform for Cerner’s Population Health solutions. Prior to her time at Cerner, she was the lead engineer for Garmin's automotive routing algorithm.

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