Speaker: Courtney Nash

She / her / hers

Internet Incident Librarian & Senior Research Analyst @Verica

Courtney Nash is a researcher focused on system safety and failures in complex sociotechnical systems. An erstwhile cognitive neuroscientist, she has always been fascinated by how people learn, and the ways memory influences how they solve problems. Over the past two decades, she’s held a variety of editorial, program management, research, and management roles at Holloway, Fastly, O’Reilly Media, Microsoft, and Amazon. She lives in the mountains where she skis, rides bikes, and herds dogs and kids.

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Rethinking Reliability: What You Can (and Can't) Learn From Incidents

This talk presents research collected from the VOID—an open database of public incident reports. Containing over 2,000 reports for almost 700 organizations, the database allows for more structured review and research about software-related incident reporting.

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Tuesday Dec 6 / 09:00AM PST ( 50 minutes )


SRE Reliability Open Database MTTR RCA SLOs Incidents Engineering