Security: Establishing & Maintaining Customer Trust

Trust is mutual. Our increased reliance on software means increased exposure to risk in many avenues of our lives. These risks are inherent in everything from privacy and governance of the data companies collect to security vulnerabilities in software and systems. How do we ensure the security and privacy of our users to establish customer trust? How do we maintain it?

We adjust our security posture based on the trust of our users in exchange for a better user experience; what is the right balance between security and usability? How do we build systems that scale, that gives the right amount of security and control to our users?

Join in conversations about customer trust, security, and privacy, and gain actionable insights on how to protect users and their data.

From this track


It’s Dangerous To Go Alone: Trust and Safety in Gaming

Tuesday Nov 2 / 09:00AM PDT

People play video games a lot, and they are a natural extension to the content Netflix already offers. There’s notable overlap among consumers’ motivations for playing games and watching TV and film, especially the interactive nature of the content. Trust and Safety in the interactive...

Christina Camilleri

Trust & Safety Product Lead, Games @Netflix



Tuesday Nov 2 / 10:00AM PDT

The speaker is currently preparing the presentation details.



Tuesday Nov 2 / 11:00AM PDT

The speaker is currently preparing the presentation details.


Security Panel

Tuesday Nov 2 / 12:00PM PDT

The session details will be updated soon.


Tuesday Nov 2 / 08:00AM PDT




Track Host

Anna Westelius

Director, Security Services Engineering @Netflix

Anna Westelius is a former Security Researcher, analyst and hacking enthusiast. Originally from a network security background, she spent a lot of her career focused on  combating distributed automation, botnets, and fraud, at scale. She is currently the director of Security Services...

Read more
Find Anna Westelius at:

Build your learning journey and level-up on the skills most in-demand in 2021. Attend QCon Plus (Nov 1-12, 2021).

Save your spot for $699 before October 9th